Delivery
Your order will be sent to you by private courier. International orders will be sent to you by Royal Mail International Signed for Airmail. All items will be dispatched on the working day (Monday to Friday) following our receipt of your order
Delivery Charges are:
Delivery to UK - £6.50 per order Delivery to Europe - £10.00 per order
Delivery to outside Europe - £15.00 per order
Refunds and Exchanges
We have a no fuss refund and exchange policy. If you decide your purchase doesn't suit you or it doesn't fit then we will refund you the price of the garment or send you a replacement free. All we ask is that you return it in the same condition that we sent it, unworn and with all the original tags attached within 7 days of receiving it.
Please note any refund amount will be less the delivery charge on your order unless the item was found to be faulty or not what you ordered.
If you require a refund then we will try to process that on the day we receive the item from you. Please note it may take up to a week for the money to appear on your statement depending on your bank or card issuer.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive.
More info about the EU Distance Selling Directive can be found at:
http://www.hmso.gov.uk/si/si2000/20002334.htm
Payment
We accept Credit Card and Debit Card payments via our website or by telephone order.
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Maestro / Solo / Switch).
The goods will be delivered once your funds that have been paid to Caine Ltd have cleared in full.
Order Notes
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Caine Ltd monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Caine Ltd reserves the right to decline orders for bulk or high value purchases.
| Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will never pass your details onto another company or organisation.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. The type of information we will collect about you includes: - your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
| Contacting us
Please contact us at the details below:
Postal Address:
Caine Ltd
113 High Street
Ilfracombe
Devon
EX34 9ET
Phone: 01271 855 855
Fax: 01271 855 571
Email: info@cainefashion.co.uk
Web: www.cainefashion.co.uk
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Caine Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Caine Ltd owns the copyright in all materials on this site.
Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Caine Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.
Tradmarks
All trademarks that appear on this site are the property of their respective owners
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